Jaya nine Privacy Policy — our commitment to keeping your data safe

1 Introduction & Scope

Welcome to Jaya Nine's Privacy Policy. We understand how important it is for you to know where your personal information goes online. That's why this document clearly explains — in plain, straightforward language — what data we collect, why we collect it, how we use it, and what rights you have.

This Privacy Policy applies to the jaya nine website (jayanine.com), mobile application, and all our digital services. By using our services, you are considered to have read and accepted this policy.

This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international privacy standards. Jaya Nine is committed to full transparency and to earning the trust of every user.

2 Information We Collect

Jaya nine collects two types of information from you — what you provide directly, and what is automatically gathered while you use our services.

Information Provided Directly

Automatically Collected Information

• IP Address & Device Type
• Browser & Operating System Information
• Session duration and pages visited
• Gaming History & Betting Patterns
• Login time and location (city level)

3 Purpose of Data Use

Jaya Nine uses your data only for specific, legitimate purposes. We never collect or use more information than is necessary.

• Account Management: For registration, login, and profile updates.
• Identity Verification: For KYC processes and fraud prevention.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: For prompt resolution of your questions and complaints.
• Security Monitoring: To prevent unauthorized access and detect suspicious activity.
• Service Improvement: For analytics to improve your experience.
• Legal Obligations: To meet regulatory compliance requirements.
• Personalized Offers: To deliver promotions and bonuses tailored to your preferences (with your consent only).

4 Data Sharing Policy

Jaya nine never sells your personal data or shares it with third parties for advertising purposes. However, data may be shared in the following limited circumstances:

Permitted Data Sharing

• Payment Providers: Shared solely for transaction processing with mobile banking services such as bKash, Nagad, and Rocket.
• Legal Authorities: Under a valid legal order from a court or government authority.
• Fraud Prevention: Limited data shared with industry-standard fraud prevention organizations.
• Technology Partners: Third-party service providers essential to platform operations, all bound by strict confidentiality agreements.

International Data Transfers

In some cases, your data may be stored on servers outside Bangladesh. Where this occurs, we ensure the destination country maintains adequate data protection standards.

5 Cookies & Tracking

Jaya nine uses cookies and similar technologies on its website to enhance your browsing experience and improve the quality of our services.

Cookie Type

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6 Data Retention Period

Jaya Nine does not retain data beyond what is necessary. Specific retention periods are defined for each type of data:

• Account Information: For the duration of active account and 5 years after closure.
• Transaction Records: A minimum of 7 years as required by legal obligations.
• KYC Documents: 5 years after verification, or as required by law.
• Customer Service Communications: 3 years after last contact.
• Analytics Data: Up to 26 months, after which it is deleted.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

7 Your Rights

Under Jaya Nine's Privacy Policy, you have the following rights:

To exercise these rights, email us at support@jayanine.com. We will respond within 30 days.

8 Children's Privacy

Jaya nine is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If you are a parent or guardian and believe your child has used our platform, please contact support@jayanine.com immediately.

9 Security Measures

Jaya nine uses industry-standard technical and organizational measures to protect your data:

• SSL/TLS Encryption: All data transfers take place through encrypted channels.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Firewall & IDS: Detecting and preventing unauthorized access.
• Regular Security Audits: Periodic audits conducted by third parties.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.

That said, no system is entirely foolproof. In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law.

10 Policy Updates

Jaya nine may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• You will be notified at your registered email address in the event of any significant changes.
• A banner notice will be displayed on the platform before any significant changes take effect.

11 Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: support@jayanine.com
• Live Chat: Click the chat icon at the bottom right of the platform
• Help Center: Go to Help Center

We typically respond within 24–48 hours. For privacy-related requests, we are required by law to provide a detailed response within 30 days.